These Terms & Conditions (“Terms”) govern (a) your access to and use of this website and any related pages, online forms, and features (the “Website”), and (b) where applicable, your purchase, rental (if offered), or use of products and/or services marketed, sourced, supplied, or provided by us (collectively, “Products” and “Services”). 

By accessing the Website, submitting an enquiry or request for quotation (RFQ), requesting a quotation, placing an order, making a payment, or using our Products/Services, you agree to be bound by these Terms. If you do not agree, do not use the Website or engage with our Products/Services. 

We may update these Terms from time to time by publishing an updated version on the Website. Updated Terms take effect when published on the Website and apply to future use of the Website and future transactions, as well as ongoing dealings to the extent legally permitted. 

Important: PT MFF Oilfield Services and Engineering is the legal entity operating this Website and the MFF Chemicals brand/line of business. Any brand names used on the Website are trade names only and do not create a separate legal entity. 

1) Company Information 

Legal entity: PT MFF Oilfield Services and Engineering 

Brand/trade name: MFF Chemicals 

Website: https://mffchem.com 

Address: WISMA KDS, Unit 201/202, Jakarta 12740, Indonesia 

Phone: +62 21 799 5734 

WhatsApp:  +62 819 4452 1057 

Email: sales@mffchem.com 

2) Scope and Priority of Documents 

These Terms apply to all Website users and all business interactions initiated through or related to the Website, including RFQs, quotations, proposals, purchase orders, sales, rentals (if any), and after-sales support. 

If there is any conflict, the following order of precedence applies (highest first): 

• Our written order confirmation (if any) 

• A signed contract or Statement of Work (SOW) / service agreement (if any) 

• The applicable quotation/proposal, including Incoterms, lead times, and special conditions 

• These Terms & Conditions 

• Customer purchase order terms (only if we explicitly accept them in writing) 

3) Definitions 

• “Customer/You” means any person or entity accessing the Website or dealing with us. 

• “Quotation/Proposal” means our written commercial offer (including scope, specs, lead time, price, validity and assumptions). 

• “Order” means your purchase order, written acceptance, online order/checkout (if enabled), or other instruction to proceed. 

• “Contract” means the binding agreement formed in accordance with Clause 4. 

4) Quotations, Orders, and Contract Formation 

4.1 Quotation validity 

Unless stated otherwise in the quotation/proposal, quotations are valid for 7 (seven) calendar days from the date issued. Pricing, availability, lead time, and specifications may change after the validity period. 

4.2 Contract formation 

A binding Contract is formed only when we issue written order confirmation, or when we begin performance (for example, placing supplier orders, allocating stock, scheduling work, or dispatching Products), whichever occurs first. 

4.3 RFQ and Website content 

RFQ submissions, Website product pages, and catalogue content are for information only and do not constitute a binding offer. Final commercial and technical terms are as per the confirmed quotation and order confirmation. 

5) Technical Information, Specifications, and Suitability 

Product descriptions, drawings, specifications, photos, and performance data may be provided by manufacturers, suppliers, or third parties and may be updated. The Customer is responsible for verifying suitability, compatibility, and compliance with applicable standards, operating conditions, and local regulations before ordering or using Products. 

Unless expressly agreed in writing, we do not provide engineering design responsibility for your project and do not warrant that Products/Services will meet a specific purpose beyond what is stated in the applicable quotation or manufacturer documentation. 

6) Chemicals-Specific Terms (SDS/MSDS, Handling, and Regulatory Compliance) 

Where Products/Services relate to chemicals, chemical products, or chemical supply, the following additional terms apply. 

• Safety Data Sheets (SDS/MSDS) and certificates of analysis (COA) are provided where available. The Customer must review SDS/MSDS prior to handling and comply with all storage, handling, transport, and disposal requirements. 

• The Customer is solely responsible for determining product suitability for its application, including compatibility, dosing/usage, and compliance with local laws and industry standards. 

• Regulatory compliance (including registrations, permits, import licences, restricted substances rules, and end-use declarations) is the Customer’s responsibility unless explicitly included in writing. 

• For hazardous goods, packaging, labelling, and transport will follow applicable regulations as reasonably practicable; any special requirements must be communicated before order confirmation. 

• Unless expressly stated, we do not provide medical, legal, or regulatory advice; any guidance provided is for general information only. 

7) Pricing, Taxes, and Payment 

Prices are as stated in the quotation/order confirmation and may be exclusive of VAT/GST, withholding taxes, import duties, customs charges, bank fees, and other governmental or third-party charges unless stated otherwise. 

Payment terms are as stated in the quotation/order confirmation. We may require advance payment, deposits, or milestone payments. We may suspend work, hold shipment, or cancel orders for late payment. 

If you request credit terms, approval is at our discretion. If granted, we may change or withdraw credit limits at any time based on risk assessment. 

8) Delivery, Lead Times, Risk, and Title 

Delivery dates and lead times are estimates unless expressly stated as guaranteed in writing. Delays may occur due to manufacturing schedules, shipping constraints, port/airport congestion, customs processes, regulatory requirements, or third-party carrier performance. 

Risk of loss transfers in accordance with the Incoterms stated in the quotation/order confirmation. If no Incoterms are stated, risk generally transfers when Products are handed to the carrier or made available for collection, depending on the transaction structure. 

Title (ownership) to Products transfers only upon receipt of full cleared payment, unless otherwise stated in writing. 

We may deliver in partial shipments unless agreed otherwise. Additional shipping or handling charges may apply as stated in the quotation. 

9) Inspection, Claims, Returns, and Cancellations 

The Customer must inspect Products promptly upon delivery. Notify us in writing within 3 (three) business days for visible damage, shortage, or incorrect items. For non-visible defects, notify us within 7 (seven) business days of discovery, with clear evidence and batch/serial numbers where applicable. 

Returns are accepted only with our prior written approval and a return authorisation (RMA). Returned items must be unused (unless defective), in original packaging, and may be subject to inspection and restocking fees. 

Custom-made, special procurement, non-stock, or made-to-order Products are generally non-cancellable and non-returnable unless required by applicable law or expressly agreed in writing. 

10) Warranties 

Unless expressly stated in writing, Products are supplied with manufacturer warranties (if any) only. We do not provide additional warranties beyond those expressly stated in the quotation/order confirmation. 

Warranty does not cover misuse, incorrect installation, operation outside rated conditions, modification, unauthorised repair, improper storage, normal wear and tear, or damage caused by third-party acts or force majeure. 

Where warranty applies, our obligations are limited (at our option) to facilitating manufacturer warranty processes, replacing the affected Product, repairing it, or providing a credit note, subject to supplier/manufacturer policies and confirmed terms. 

11) Site Work, Safety, and Operational Losses 

If Services include any site work (inspection, installation, commissioning, troubleshooting, training, or field support), such Services must be expressly included in the quotation/SOW. The Customer must provide safe access, permits, competent supervision, and compliance with all HSE requirements. 

Unless expressly agreed in writing, we are not responsible for rig downtime, non-productive time (NPT), loss of production, or consequential operational losses. 

12) Compliance, Export Controls, and Ethical Conduct 

You agree to comply with all applicable laws and regulations, including import/export controls, sanctions, anti-bribery and anti-corruption rules, and any end-use/end-user restrictions applicable to the Products/Services. 

We may request end-user, end-use, or compliance documentation. We may refuse, suspend, or cancel supply if compliance concerns arise. 

13) Intellectual Property 

All Website content (text, images, layout, logos, downloads) is owned by or licensed to us and protected by intellectual property laws. You may view and print pages for internal business use only. You must not reproduce, republish, distribute, or commercially exploit Website content without written permission. 

14) Confidentiality 

Each party may receive confidential information from the other (including pricing, quotations, drawings, and commercial terms). Each party agrees to keep such information confidential and use it only for evaluating or performing the relevant transaction, except where disclosure is required by law or to professional advisers under confidentiality obligations. 

15) Limitation of Liability 

To the maximum extent permitted by applicable law: 

• We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profit, revenue, goodwill, business opportunities, downtime costs, or third-party claims. 

• Our total aggregate liability arising out of or relating to a Contract, Products/Services, or Website use is limited to the amount actually paid to us for the specific affected order (or the portion of Services giving rise to the claim). 

• Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot be excluded under applicable law. 

16) Indemnity 

You agree to defend, indemnify, and hold harmless the Company, its directors, officers, employees, and agents from claims, losses, damages, and expenses (including reasonable legal fees) arising from your misuse of the Website, breach of these Terms, improper handling/installation/use of Products, or violation of laws/regulations or third-party rights. 

17) Website Availability, Third-Party Links, and Disclaimers 

The Website is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted availability or that the Website will be error-free. 

The Website may include links to third-party platforms. We are not responsible for third-party content, policies, or availability. Your interaction with third parties is at your own risk and subject to their terms. 

18) Privacy 

Your use of the Website is also governed by our Privacy Policy and any cookie notice displayed on the Website. If you submit personal data through the Website, you confirm you have authority to provide it and consent to us processing it for business communications and transaction purposes. 

19) Force Majeure 

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including supplier delays, shipping disruptions, government actions, strikes, natural disasters, cyber incidents, or similar events. Performance timelines are extended for the duration of the force majeure event. 

20) Suspension and Termination 

We may suspend Website access or performance of Orders/Services if you breach these Terms, fail to pay amounts due, or if we reasonably suspect fraud or unlawful conduct. Upon termination, accrued payment obligations and clauses intended to survive termination (including confidentiality, IP, and liability limitations) will survive. 

21) Governing Law and Dispute Resolution 

These Terms and any Contract are governed by the laws of the Republic of Indonesia, without regard to conflict-of-law principles. 

If a dispute arises, the parties will first attempt to resolve it through good-faith negotiations. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts located in Jakarta, Indonesia, unless the parties agree in writing to an alternative dispute resolution process. 

22) General 

• Severability: If any provision is held invalid, the remaining provisions remain in full force. 

• No waiver: Failure to enforce a provision is not a waiver. 

• Assignment: You may not assign your rights/obligations without our written consent. 

• Entire agreement: These Terms together with the applicable quotation/SOW and order confirmation form the agreement for the subject matter. 

23) Contact 

For questions about these Terms or for RFQs/orders, contact: 

Email: Sales@mffchem.com 

Phone: +62 21 799 5734 | WhatsApp +62 819 4452 1057 

Address: WISMA KDS, Unit 201/202, Jakarta 12740, Indonesia